INTRODUCTION
We at Larrek Investigation are in good standing with the Council of Private Investigators-Ontario and abide by their code of ethics. We understand the importance of personal information and the confidentiality it possesses. As our company is in the field of obtaining personal information, our staff has been trained to adhere to the structure of the Canadian Standards Association Model Code for the Protection of Personal Information and the Council of Private Investigators - Ontario Code of Privacy.
1) ACCOUNTABILITY
Larrek Investigation is responsible for all personal information, storage, security, collection and administration of personal information we have under our control. Our Chief Privacy Officer ensures our company's compliance with the following principals.
Chief Privacy Officer, Manish Patel, Manager of Investigations:
Larrek Investigation
639 King Street West,Suite 201
Kitchener, Ontario N2G 1C7
Telephone: (519) 576-3010
Facsimile: (519) 576-4659
Toll Free Telephone: 1-888-576-3010
E-mail: mpatel@larrek.com
Mr. Patel will respond to your enquiry within 30 days of your request.
2) IDENTIFYING PURPOSES
Larrek Investigation will identify and document the purposes for which any personal information is to be collected before or at the time information is collected. All assignments received from our clients will be reviewed to ensure the requests are compliant with PIPEDA. If at any time during the collection of personal information, it becomes clear that the client has been misleading our company with the regard to the purpose, accuracy or the lawful right to the information being collected for that assignment all activities and collections will be immediately suspended.
3) CONSENT
Except for where the law provides an exception, we will obtain the appropriate consent for individuals for collections, use or disclosure of personal information.
When conducting an investigation, the collection of personal information is imperative to the process; however, the consent of individuals would destroy the purpose of the investigation. In this case personal information will be collected, used and disclosed without consent in accordance with Section 7 of the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (PIPEDA) or under other lawful means.
4) LIMITING COLLECTION
When collecting personal information, we will only collect information that is necessary and relevant to the documented assignment.
5) LIMITING USE, DISCLOSURE AND RETENTION
Personal information will only be used and disclosed only for the purposes that it was collected, except with the consent of the individual or as required by law. We will retain any information as long as necessary to fulfill its purpose and at that time will destroy or erase personal information.
6) ACCURACY
Any and all personal information collected by Larrek Investigation will be complete, accurate and up-to-date as possible for the completion of the purpose for which it is to be used.
7) SAFEGUARDS
Any personal information that is in the possession of Larrek Investigation shall be safely secured in a manner that is appropriate to the sensitivity of the information. Our security measures include locking all personal information in secured filing cabinets with restricted access, and are monitored by an alarm system. No persons other than the administration staff or the investigative staff of Larrek Investigation are allowed to access the premises unless accompanied by a trained staff member.
8) OPENNESS
Our Policies and Procedures are readily available to individuals requesting information regarding the management of personal information that is under our control.
Larrek Investigation's Code of Privacy is available on our website located at www.larrekinvestigation.com or by contacting our office at 1-888-576-3010.
9) INDIVIDUAL ACCESS
If requested, Larrek Investigation will inform an individual of the existence, use and disclosure of his or her personal information and may be given access to their information. All access will be limited to personal information that is not necessary for the purposes of the investigation or if personal information about another individual may be revealed. According to the law there are some exemptions that will prevent us from providing all access to personal information.
If an individual requests their personal information and it is within the above guidelines, we at Larrek Investigation will advise the individual if Larrek Investigation does have information regarding the individual, what the information is, what it is being used for as well as to whom their information has been disclosed.
If at this time the individual can provide proof of an error to the information Larrek Investigation has, we will amend the information and send the corrected information to the other individuals who have used the incorrect information. If the individual cannot prove the inaccuracy of the information we will document the complaint and send the information to the other individuals using the information for their knowledge.
If an individual requests their information and we at Larrek Investigation deny their request, we will state our reasoning for denying the request and inform the individual of his/her right to appeal our decision to the Office of the Privacy Commissioner of Canada or Ontario.
10) CHALLENGING COMPLIANCE
An individual may be able to address a challenge concerning compliance with the above principles to the Chief Privacy Officer, Manish Patel. Please see section 1 for details.
Toll Free 1-888-576-3010
info@larrek.com
